Return policy

Return Policy for Skin Care Products & Cooking Fats

Thank you for shopping with us! We are committed to providing high-quality products. If for any reason you are not satisfied with your purchase, please review our return policy below.

Eligible returns

1. Damaged or defective products
2. Wrong item delivery
3. Adverse reaction - for skincare product
4. Meaty smell - for cooking and skin care products

Terms of product return

1. Notify us within 7 days of delivery
2. Product must be in original packaging and unused - except for defective or allergy cases
3. Proof of purchase
4. Return shipping at the customer’s cost unless the issue is ours

Return process and resolution

1. Provide order details and photos (if needed)
2. REFUND: Within 7 business days after product return
3. REPLACEMENT: Shipped within 7 business days after approval

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If you have any questions or concerns, our customer service team is happy to assist you.

Call / WhatsApp: 0768694468

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